Working together to support customers around the world

You’re there for our customers when they need help, and we want to be there for you. The relationships we build with providers helps us offer our customers more choice when it comes to their healthcare. And we want to develop new relationships with providers around the world so that our customers can decide on the right treatment provider for them, no matter where they are.

AXA Select Providers

If you’re already an AXA Select Provider, you can log in here to see more information about your benefits and some tips on working together.

Please enter your unique Provider ID that we sent you. If you don’t have your Provider ID, just get in touch.

Forgotten your Provider ID? Please contact Globalnetworks.Health@axa.com

Want to join our AXA Select Medical Network?

The AXA Select Medical Network includes all the hospitals, clinics or out-patient providers we have agreements with around the world. We call them our AXA Select Providers.

By joining the AXA Select Medical Network you’ll have access to:

faster payment when you submit your invoices
a dedicated email address, so we can respond to your invoicing and payment queries faster
a 24-hour contact centre for questions about our customers and their cover
a named relationship manager.

You’ll also be listed on our online search tool, so customers can find you easily.

Treating an AXA - Global Healthcare customer?

In-patient or day-patient treatment

If an AXA - Global Healthcare customer needs to be admitted for in-patient or day-patient treatment in the next 48 hours, call us on +44 (0)1892 503 856 and select option 2 to speak to our provider team.

Please have the following customer information ready when you call:

customer’s full name
AXA – Global Healthcare customer number
customer’s date of birth
medical condition
medical symptoms
treatment plan
admission date
estimated length of stay
estimated costs (please note we will only pay for reasonable and customary charges).

If a customer needs in-patient or day-patient treatment more than 48 hours in advance, please fill in the Pre-approval Request Form and send it to ICMTmed.health@axa.com. We’ll get back to you in two working days from receiving your query.

Out-patient treatment

If you need to speak to us about authorising out-patient treatment, please call us on +44 (0)1892 503 856 or email us at icmtgeneral.health@axa.com.

Sending us your invoices

It’s easy to send your invoices via email to medicalinvoices.health@axa.com.

For outpatient treatment that does not need to be preauthorised as per our agreement, please submit invoices to OPsettlement@axa.health

Please include the following information:

customer’s name and date of birth
AXA – Global Healthcare customer number
claim number
treatment dates
a breakdown of costs
your bank details
whether we should pay you directly, or pay the customer directly
Your unique Provider ID (7XXXXXX)

Don't forget...

Please send each invoice in a separate PDF file – this makes it much easier for us to see what you’ve submitted and what we need to pay.

Please invoice us as soon as possible after the patient’s treatment, so we can process the payment quickly.

Please make sure invoices are billed in line with the usual, reasonable local fees for that treatment.

Once a claim has been processed you will receive a remittance statement outlining the details of the payment.

Got a query about an invoice?

We’ll always aim to pay your invoices in 30 days, but if you do have one that’s outstanding then we’ll need some extra information.

Please email us with your invoice query at HASinternational.health@axa.com.

We’ll take a look and send you a form to complete – it’ll explain all of the information we need. Once you’ve sent it back we’ll be in touch within 10 working days but please make sure it’s complete or it could take longer for us to help you.