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Dedicated support for growing families

Maternity Case Management service

With everything you need to think about when you’re pregnant, wondering what your health insurance covers shouldn’t be one of them. That’s where our Maternity Case Managers come in.

Our Maternity Case Managers offer truly personalised support. They’ll get to know both your client and their case, so they’ll feel reassured there’s a trusted professional supporting them and their claim throughout their pregnancy.

Understanding the service

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Supporting customers and their claims throughout pregnancy. 

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Dedicated team providing truly personalised service, putting the customer first.

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Maternity Case Managers will manage all aspects of the customer's claim - helping to alleviate as much stress as possible.

Maternity Case Management guide

Intermediary guide to maternity cover

For details on how our Maternity Case Management service works, download the guide today. The guide has been designed for intermediaries selling our global and Islands health plans, and will give you all the details you’ll need to know to explain the service to your clients.

Download your guide
Share with your clients

When a customer contacts us to make a maternity claim, we’ll ask them if they’d like to be assigned their own Maternity Case Manager from our growing Case Management team. Within 48 hours, we’ll assign a Maternity Case Manager who can work with the customer and their chosen hospital, midwife, and/or doctor to manage their claim and be a dedicated point of contact throughout their pregnancy. 

Here are some handy guides and articles you can share with your clients to help them understand the service:

About our pregnancy and maternity benefits

Whether their plan is covering themselves, their family or their employees – we’re here to help your clients. 

More about maternity benefits

Pregnancy claims guide

This guide answers some key questions about claiming for the costs of pregnancy and childbirth.

Download the pregnancy claims guide

Giving birth around the world

We’ve taken a closer look at some of the healthcare systems around the world when it comes to pregnancy and giving birth, to help your clients make the right choices for them.

Check out the articles

Your services guide

This helpful guide will explain the services available to help your clients get the most from their global healthcare plan.

Download the guide

Who’s eligible?

Maternity Case Management is a service provided by our in-house team for customers with global or Islands health plans, and have chosen a level of cover which includes routine maternity benefits. Customers must also be past their pregnancy claim moratorium.