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A clearer vision

Services that put people first, now and in the future

For almost 60 years1, we’ve been helping people access healthcare overseas. During that time, the landscape of international healthcare has completely changed – and the needs and expectations of your clients have changed, too.

We update services and adapt to changes proactively, not reactively. We use research, technology and industry insights to help us focus our attention on the things that really matter to our members. And we prioritise the quality of our products and services over the quantity, which means we’re able to provide a personal service that’ll keep your clients happy, wherever life takes them.

Forward thinking

Technology is constantly evolving. It’s key to client communications, case management and claim repayments. But, in an increasingly digital world, it’s important to know how and when to use technology, and when to keep things personal. This is especially true when it comes to people’s health.

  • We’re developing web chat and WhatsApp communications to give clients even more choice in communication channels. 
    It’ll help them save money, and ensure everyone has a convenient way of contacting us, whatever their preference. And, with a real person at the other end of the line, we’ll make sure to keep the human element there too.

  • We’ve developed a virtual assistant platform and symptoms checker.
    It’ll help point people in the right direction when it comes to accessing virtual care services, quickly and simply.  

  • We’re conducting research to help transform our customer online platform into a go-to dashboard, where everything a client might need is all in one place. 
    This will make it easier for your clients to find information, services and guidance on their own, or to get in touch with someone who can help.

  • We’re providing our customer-facing staff with new technology, and associated training, to help them assist your clients as efficiently and thoroughly as possible.

From insight to action

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World of Work reports

We turn the information we gather into useful resources and insight for you and your clients to use. This can be particularly helpful for corporate clients wanting a better understanding of which services could help their people. 

For example, our research into global workforces explored the future of international working within a world of digital communications and virtual working. It explored:

  • whether organisations still want to send people on international assignments and, if so, what they hoped to achieve.
  • whether employees still want to take on international roles, and how they impact their lives and careers.
  • what organisations need to do to recruit, reward, retain and protect the best talent.
Read the reports
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Mind health report

Following our largest ever mental health study, we not only developed our Mind Health service, we also created our Mind health report, which provided key insight for employers and expats, and produced new findings that have been used in various publications:

Find out more
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Even more insights

As part of the AXA group, we have access to far-reaching. high-quality research and insight that's difficult to find anywhere else.

Things like the 2022 AXA Foresight report, which looks and what progress might look like in a post-pandemic world, help to inform our decision-making and lets us know which areas to focus on.

Discover AXA's latest insights

The AXA difference

Your clients need to know they have reliable, easy access to support if they have a health concern, wherever they are. That's where we come in. 

Discover some of the ways our award winning teams2 and unique approach to customer care helps us deliver consistent service to both you and your clients.

A unique approach

We’re the experts when it comes to supporting a global customer base, and our primary focus is on what’s important to them, not us. That’s why we’ve adopted a unique approach to customer care and client services.

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A deeper understanding

We listen to what you and your clients tell us. We make operational changes, tailor training programmes, and introduce new services based on the feedback we get.

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A higher standard

We’re constantly learning, training, and innovating when it comes to our service, and we hold ourselves accountable so you can hold us to a higher standard.

Find out more

1AXA group of companies have been providing cross-border health insurance plans since 1963. 2AXA – Global Healthcare awarded Customer Care Solution of the Year at Insurance Times’ Claims Excellence Awards 2021. Finalist across five categories at the 2023 UK Health and Protection Awards and finalist for one category at the 2023 Cover Excellence Awards.