We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
We want your clients to know we're there for them whenever - not just when they need to make a claim. That's why there's a range of services they can access for help and support, at no additional cost, whatever their healthcare needs.
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Designed with members in mind, More of What Matters is a guide to the additional resources we provide for customers, wherever they are in the world. Inside the booklet you'll find information on:
Download a digital copy of More of What Matters to share with your clients today.
Please note, this communication is intended for intermediary use only.
Product and value proposition
To ensure we offer high quality cover and options and support to your global clients, we've been doing our research¹ and we're excited to share some key changes and updates which will apply on our global health plans for individual clients from 1 July 2024, as well as some useful resources for you.
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From looking after their heart health to conducting mole checks and looking at how we can support them with their mental health and wellbeing, our 2024 Virtual Care communications calendar covers a diverse range of topics.
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To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1 April 2024, as well as some useful resources for you.
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To offer high quality cover and support to your global clients, we review our products twice a year. Here are the key changes and updates which will apply from 1st October 2023.
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Empower your clients on their health journey by seamlessly guiding them to information, help and care that’s been tailored to their individual needs with their new Virtual Assistant.
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To help your clients make the most of their Virtual Doctor access, our partner Teladoc Health will be emailing customers throughout the year with new ways to use the service.
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When your clients need emergency assistance, it’s our job to make sure the response is as seamless as possible. And we’re pleased to say, we’re enhancing our Evacuation and Repatriation service with a new provider – Healix International.
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The independent third-party we work with to provide your clients access to virtual health services, have changed their name.
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AXA - Global Healthcare regularly review the plans we offer to ensure they meet the needs of our global customers. This April, we're updating our customer handbooks so it's even easier for your clients to see what is and isn't covered.
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To help SME employees make the most from their new AXA plan, we’ve been offering them a welcome call within their first few weeks of membership.
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We regularly review our policies to make sure they meet the needs of our customers. From the 1st October 2021, there’ll be some enhancements to our plans, and changes to our handbooks that make it easier for customers to see what is and isn’t covered.
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To help your clients find even more value in their plans, we're rolling out a series of helpful emails to help them make the most of their cover.
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