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Hospitalisation and inpatient insurance

What is inpatient care?

Inpatient care includes any treatment where you need to stay in a hospital bed for one night or more. This is usually for more serious conditions or injuries – if you needed surgery, for example. If you don’t need to stay overnight, but still need to stay in a hospital bed for your treatment, you’ll be considered as a ‘day-patient’.

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How it works

For inpatient care, you need to be admitted by a doctor, who confirms that you need to stay overnight for your treatment. The time this takes depends on the severity of your condition or injury, as well as the hospital you’re in.

Examples of when you might need inpatient care or hospitalisation:

  • Complex surgeries
  • Serious illnesses or medical issues that require monitoring

If you need treatment but don’t need to stay overnight, it’s referred to as outpatient care.

man with leg in cast

What it can cost

Inpatient care can be costly if you’re not insured, as there are a lot of different parts of the care which add to the expenses. For example your hospital bed, your meals, hospital staff, the treatment itself, and any initial health checks, blood tests or similar. Depending on where you are, just a hospital bed for the night can cost anything from £135 in Belgium, to £320 in Nigeria*.

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Know you’re covered

With AXA’s global health plans, all cover levels include inpatient and day-patient treatment charges (from hospitals, consultants, physicians, surgeons and anaesthetists) – up to your overall policy limit. 

You’ll also be covered for psychiatric treatment, overnight accommodation for a parent and, in case of a medical emergency, ambulance transport to or between hospitals. 

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Other benefits

You’ll have access to these benefits, whichever cover level you choose: 

  • Speak to a qualified doctor by video or by phone, day or night, with our Virtual Doctor service.1
  • If you're in need of mental health support our Mind Health service2 connects you to a qualified psychologist, to help you work through whatever you're facing.
  • Our second medical opinion3 service will give you an independent review of any diagnosis or treatment plan.
  • In the event of an emergency, our evacuation and repatriation service will get you the care you need if it'snot available where you are.

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International Health Plan

Need cover for you and your family?

We can help you get fast access to expert medical care, whenever you need it and wherever you travel. If you’d like outpatient cover included in your plan, just make sure you select the ‘outpatient’ box, in Step 2 of getting a quote online. You’ll then be able to download a summary of benefits, for the detail on exactly what’s covered in your selected plan.


Business

Looking for cover for your business?

We make it easy for you to get international health insurance to suit your company’s needs. If you’d like to include outpatient medical cover, just let us know, along with how many people you need to cover. We’ll work with you to find the right plan for your business, so you can support and retain your best talent. 

*Figures sourced from the AXA Select provider network 2022.

1Appointments are subject to availability. You can request an appointment 24/7/365. Callbacks are typically within 24 hours. You do not need to pay or claim for a consultation, but you will be charged for the cost of the initial phone call when using the callback service. You won't be charged if you request a callback using the app or online portal. Video appointments in English, Spanish and Mandarin are available between 08:00 and 00:00 UK time, Monday to Friday. Video appointments in German are available between 08:00 and 20:00 CET, Monday to Friday. In Singapore, all appointments are conducted only via video and in English, between 10:00 and 19:00 Singapore Standard Time 7 days a week. These services are provided by an independent third party, Teladoc Health.

2The Mind Health service connects you with a fully qualified psychologist who will provide the support you need from wherever you are in the world. Whether that’s one call or a course of up to six sessions. Together we can take on life’s challenges. Appointments are available between Monday and Friday, 09.00 - 17.30 (UK time). If you are calling from the UAE, appointments are available Saturday to Thursday 9am – 8pm and on Friday from 9am – 4pm UAE time. 

3Our Second Medical Opinion service provided in partnership with Teladoc Health.